![]() ![]() **What if content I bought has been removed from the Marketplace? ** ![]() **What if I didn’t contact Epic within 10 days? **Īfter 10 days, we don’t guarantee refunds, but we will still contact the seller to attempt to resolve your issue, and consider your refund request based on its specifics. If the issue hasn’t been resolved to your satisfaction, then we will issue the refund. The seller will be given three days to respond to attempt to resolve the issue. If you have contacted us with a technical issue, we will contact the seller to give them the opportunity to fix it. You have 10 calendar days from the date of the initial purchase to contact Epic and request a refund. **What time frame do I have when requesting a refund? ** The description, screenshots, or video in the Marketplace don’t accurately reflect the content of the Marketplace item.The Marketplace item is not compatible with the configuration or technical specifications of your intended projects.A bug within the Marketplace item prevents you from using it as advertised.The item is not compatible with the latest version of the engine.You can request a refund for the following reasons: When you have this information ready, please contact us at what circumstances can I request a refund? ** In the case of a technical issue or bug, please provide us with a detailed description of the issue you have been experiencing, so that we can work with the seller to resolve the issue.The email address associated with your account. ![]() In order to qualify for a refund of your Marketplace item you must provide us with the following information: If they’re unable to resolve the issue promptly, we’ll grant the refund, and request that the seller update their content with the feedback we receive. If there’s a technical issue, the screenshots or video are misleading, or if the seller isn’t responding to requests for support, we’ll gather all the information we can about the issue you’re having and contact the seller directly to address. When we receive a refund request, our immediate response is to examine the issue to determine if it’s something Epic or the seller can fix. Hey FrostyShield, you can find them in Marketplace FAQ Just out of curiosity what are the rules about refunding? ![]()
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